Privacy Policy

1. Introduction

Cognivex is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our AI integration services. We operate in accordance with the Personal Data Protection Act 2010 of Malaysia and maintain transparency about our data practices.

By using our services or providing us with your information, you consent to the practices described in this policy. If you have questions about our privacy practices, please contact us at [email protected].

2. Data We Collect

2.1 Information You Provide

When you contact us or engage our services, we may collect the following types of information:

• Contact information including name, email address, phone number, and company details
• Project requirements and business objectives you share during consultations
• Technical information about your existing systems and infrastructure
• Feedback and communications you provide about our services
• Payment and billing information for service transactions

2.2 Automatically Collected Information

Our website may collect certain information automatically through cookies and similar technologies:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website or source that directed you to our site
• Device type and operating system information

For detailed information about our cookie usage, please refer to our Cookie Policy.

3. How We Use Your Data

We use the collected information for the following purposes:

• Service Delivery: To provide consultation, development, and integration services you request
• Communication: To respond to inquiries, provide project updates, and maintain ongoing support
• Project Management: To understand requirements, develop solutions, and deliver completed systems
• Improvement: To analyze service usage and enhance our offerings based on client needs
• Compliance: To meet legal obligations and maintain necessary business records
• Marketing: To send relevant information about our services, with your consent and ability to opt out

Legal Basis for Processing

We process your personal data based on:

• Your explicit consent for specific purposes
• Contractual necessity to deliver requested services
• Legitimate business interests in improving our services
• Legal obligations under Malaysian law

4. Data Sharing and Disclosure

We maintain strict confidentiality and do not sell your personal data. We may share information only in the following circumstances:

4.1 Service Providers

We may share data with trusted third-party service providers who assist in delivering our services, such as:

• Cloud hosting providers for secure data storage
• Payment processors for transaction handling
• Analytics services to understand website usage

All service providers are bound by confidentiality agreements and use data only as instructed by us.

4.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.

5. Data Security

We implement comprehensive security measures to protect your personal data:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure servers with regular security audits and updates
• Access controls limiting data access to authorized personnel only
• Regular backups to prevent data loss
• Employee training on data protection and confidentiality
• Incident response procedures for potential security breaches

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and protect your account credentials.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact information: Retained while you remain a client or prospect, plus 2 years after last contact
• Project data: Retained for the duration of the project plus 3 years for reference and support
• Financial records: Retained for 7 years as required by Malaysian tax regulations
• Website analytics: Retained for 26 months

After retention periods expire, we securely delete or anonymize personal data unless longer retention is required by law.

7. Your Rights

Under Malaysian data protection law, you have the following rights regarding your personal data:

• Access: Request confirmation of what personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data when no longer necessary for stated purposes
• Objection: Object to processing of your data for specific purposes
• Restriction: Request limitation of data processing in certain circumstances
• Portability: Receive your data in a structured, commonly used format
• Withdrawal: Withdraw previously given consent at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze usage patterns. We use:

• Essential cookies: Necessary for basic website functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements, with your consent

You can manage cookie preferences through your browser settings or our cookie consent tool. For more information, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are intended for business use and not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

11. International Data Transfers

While we primarily operate within Malaysia, some service providers may process data in other countries. When transferring data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Malaysian data protection standards.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Significant changes will be communicated through email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

We are committed to addressing your privacy concerns and will respond to all inquiries within a reasonable timeframe.

14. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia: